General Terms and Conditions

Welcome

Welcome to my website!   Each item is handcrafted by me, with great attention to detail.  It's my goal to provide beautiful jewelry, combined with excellent customer service.

If you have any questions about my items, or my policies, please feel free to email me at mailbox@lisaraspino.com.

Payment

Paying via credit card is easy and secure using PayPal. 

Please pay within 3 calendar days of placing my item in your Shopping Cart.   If you do not pay within 3 calendar days, nor do you contact me, I will cancel the sale and relist the item for sale.

Shipping

Don't you just love the thrill of opening a little gift? Whether for you or for someone else, each of my jewelry items is placed in a drawstring pouch OR small decorative box.   It is then shipped securely in a 4-inch cube box.

Multiple purchases will ship in a single box, space permitting, unless you specify otherwise.   I do combine shipping fees for multiple items and this is reflected on the PayPal invoice.

I usually ship the first business day after receiving payment.  If there is a delay, you will be notified immediately.

Items are shipped via First Class Mail with Delivery Confirmation.   If you would like a shipping upgrade, or optional insurance, please make a notation in the appropriate field when placing your order.  I will contact you with a shipping estimate and modified PayPal invoice.

Currently, I ship within the U.S. only.   If you are not located in the United States, please email me at mailbox@lisaraspino.com so I may research the various shipping methods, customs requirements, etc. to your location.   I do hope to offer international shipping in the future.   Please note that I will not mark customs forms as 'Gift.'    It is illegal for me to do so.

Refunds and Exchanges

I want you to be happy with your purchase. However, if you are not completely satisfied, please contact me within 5 days of receiving your item. After receiving the item back in its original, unworn condition, I will refund via Paypal the purchase price, minus shipping/handling charges.   Please note the buyer is responsible for return postage.

Custom Orders

Custom requests are welcome.   I enjoy collaborating with customers to create extra something special.   Feel free to contact me with your ideas.

Repairs

I create each of my items with great attention to detail, and re-inspect each one before shipping.   All items are unconditionally guaranteed for 90 days from date of receipt.

With minimal care, your purchase should last for years to come.  However, if after 90 days of purchase, you have a problem with your item – for example, a bead breaks - I will repair the item for only the cost of shipping and any replacement parts. Email me for more information.